Find answers to common questions or reach our support team directly.
8 frequently asked questions
Our support team is available Monday to Friday, 08:00 – 17:00 SAST.
Send us a detailed message and we'll respond within 1 business day. Include your account email and a description of the issue.
[email protected]Already logged in? Use the messaging feature inside your dashboard to contact the Hanani team directly about any active request or application.
Response times: Email queries are answered within 1 business day. Urgent platform issues (login failures, payment errors) are prioritised and typically resolved within 4 business hours. For all support queries, email [email protected].